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Having
now been in business for more than 40 years, Master Tire & Auto Service
is a full spectrum automobile maintenance and auto repair service
center. In addition to Gleason, Master Tire & Auto also have locations
in both Paris and Dyersburg.
At
the Gleason location alone, there is over 70 years of combined
experience between the three highly experienced auto
technicians/mechanics.
They specialize in alignments, brake services and repairs, and exhaust work and boast the
best alignment equipment anywhere - with a new alignment machine that
represents the latest technological advances on the market.
They also offer auto diagnostics, vehicle tune ups, oil changes,
batteries, air conditioning, and transmission and coolant flushes and
sell all name brand tires including Michelin, Bridgestone, Firestone, BF
Goodrich, Uniroyal, Cooper, as well as others.
While Master Tire & Auto does not have a wrecker service itself, they
do provide road service for the Gleason area; if a wrecker is
needed they can contact a wrecker service for customers if necessary.
In
terms of history, Master Tire & Auto has been owned and operated
by the Morris family of Gleason since its inception, with the business
being started in 1976 by Mr. Fred Morris. Both sons, Rusty and Randy,
worked with and learned everything they needed to know to later run the
business from their father from an early
age.
Rusty Morris, who manages the Main Office in Gleason, indicated that he
started working in the auto repair business with his dad when he was
only 14 - doing just about everything. This included learning a lot
about auto maintenance and repair as well as learning how to handle various
aspects of the business and to adapt to a changing business
environment so as to meet customer needs.
He
notes that over time the business has
evolved from a relatively small operation under the name of “Master
Muffler” that focused primarily on mufflers, muffler parts and muffler
repairs. This was followed by expanding the business to also focus on
brake services and repairs under the name of "Master Muffler and Brake” and finally becoming a truly
comprehensive auto repair business that it is today, “Master Tire & Auto Repair”.
Looking at the history of this major Gleason business and its growth
over time, from a human interest perspective, the importance of family
and family values appears to have been crucial to its growth and success.
It
is of interest that Mr. Fred Morris, had been in both the auto repair
business and the ministry prior to moving to Gleason, having
served as the Pastor of
Grace Baptist Church in McKenzie for a number of years.
He
and his family moved to Gleason when he accepted a position as
Pastor of Beech Springs Baptist Church. With the support of his
family, including his two sons Rusty and Randy, he was able to serve
as both an effective pastor and establish and develop this very
successful business.
With the business he started obviously being in good hands, with son
Rusty being in charge of Master Tire and Auto Service and the Main
Office in Gleason, and son Randy being in charge of the business in
Dyersburg, Mr. Morris was later able to retire in order to work full time with “Wall of
Grace Ministry”, a ministry that he originally developed while at
Grace Baptist Church years ago.
It
would seem that the involvement of Mr. Morris’s sons, who continue to
run this very successful business, made it possible for him to
continue his work in the ministry both before and since his retirement.
It
also seems that Mr. Morris taught his children well, not only in terms
of the need for developing increasingly complex auto repair skills and
the understanding of the necessity of using up-to-date technology to
service today’s high tech automobiles but also in terms of developing in
them a
solid work ethic and proper values regarding how customers should be treated.
These values seeme to be reflected in terms of Rusty’s philosophy
of doing business. He
notes that his philosophy is “always use the best parts available.”
Commenting that, at the Gleason location, there is over 70
years of experience between the auto technicians/mechanics working at
this location and that
“We want to do it right the first time!” Overall, the business
philosophy seems to be on highly trained professionals providing a quality service at a fair
price to the customer.
This model for providing quality service appears to be successful in terms
the degree to which this business draws customers from the local area
and beyond. He provided recent data indicating that approximately, 40 % of Master Tire and Auto
customers come from the Gleason area. Another 21 % come from the
area in and around Dresden, while approximately 13 % come from the area
in and around McKenzie.
It
seems that, not only do local citizens seem to find this to be a business
where they can get their car maintenance and auto repair needs met, but
others also appear to feel that it is worth the drive to get good service
{Article provided by Jim Johnson).
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L - R: Rusty Morris (Manager), with Auto Technicians,
extraordinaire, Jack Fry and Bruce Fuller |
 
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